The Aging & Disability Resource Center offers a variety of transportation services throughout Portage County for people age 60 and over and adults with disabilities.
General Information
For more information or the number to call in your area to make reservations, call 715-346-1401.
All bus and volunteer Escort riders are asked to donate toward the cost of transportation services. The amount you donate is confidential. For taxi rides there is a set fee.
All rides must be reserved ahead of time: for bus rides, at least 24 hours in advance; for escort rides, at least 48 hours in advance.
In addition to the services described here, we provide transporation for special group events, transport RSVP volunteers to work stations, and provide instruction on the use of city buses. We'll work with individuals and families to help solve particular transportation problems.
If you're age 60 or over and live within the Stevens Point School District, you can ride school buses on their regular routes into Stevens Point free-of-charge. After authorization by the Aging & Disability Resource Center you'll be issued with a boarding pass and may ride any time you wish.
Bus Rides to Nutrition Program Meal Sites
The bus picks you up at your door and returns you home after lunch. Call the number in your area for the schedule or information or to make reservations.
Wheelchair Transportation
Point Transit provides rides for people in wheelchairs in Stevens Point, Whiting and Park Ridge; call 715-341-2000 for information or reservations. Plover Taxi provides rides for people in the village of Plover; call 715-342-1313 for information or reservations. For other areas of the county, call the Aging & Disability Resource Center at 715-346-1401.
Lincoln Center Bus Service (Stevens Point)
For those who cannot drive or ride a city bus to Lincoln Center the Aging & Disability Resource Center bus picks up at 11:00 A.M. and returns people home around 1:00 P.M. These times can sometimes be adjusted to fit your schedule of activities or appointments at Lincoln Center.
Grocery Shopping Bus Service (Stevens Point)
One day a week the Aging & Disability Resource Center buses take people grocery shopping. This service is for those who have no other way to obtain groceries and need help carrying their bags.
Volunteer Driver Escort Program
Throughout Portage County volunteers drive people to medical and essential personal business appointments. In the Stevens Point telephone exchange area rides are requested from the Escort Coordinator Monday through Friday from 1:00 to 4:00 P.M. at 715-346-1401. In rural areas rides are requested by calling the numbers listed to the left under General Information.
Taxi Escort Service (Stevens Point or Plover)
People who have no other transportation are provided rides to medical appointments by Courtesy Cab or Plover Taxi. The Aging & Disability Resource Center pays for the cost of the ride not covered by passenger fees. Each ride must be requested from the Escort Coordinator at Lincoln Center Monday through Friday from 1:00 to 4:00 P.M.
General Information
For more information or the number to call in your area to make reservations, call 715-346-1401.
All bus and volunteer Escort riders are asked to donate toward the cost of transportation services. The amount you donate is confidential. For taxi rides there is a set fee.
All rides must be reserved ahead of time: for bus rides, at least 24 hours in advance; for escort rides, at least 48 hours in advance.
In addition to the services described here, we provide transporation for special group events, transport RSVP volunteers to work stations, and provide instruction on the use of city buses. We'll work with individuals and families to help solve particular transportation problems.
If you're age 60 or over and live within the Stevens Point School District, you can ride school buses on their regular routes into Stevens Point free-of-charge. After authorization by the Aging & Disability Resource Center you'll be issued with a boarding pass and may ride any time you wish.
Bus Rides to Nutrition Program Meal Sites
The bus picks you up at your door and returns you home after lunch. Call the number in your area for the schedule or information or to make reservations.
Wheelchair Transportation
Point Transit provides rides for people in wheelchairs in Stevens Point, Whiting and Park Ridge; call 715-341-2000 for information or reservations. Plover Taxi provides rides for people in the village of Plover; call 715-342-1313 for information or reservations. For other areas of the county, call the Aging & Disability Resource Center at 715-346-1401.
Lincoln Center Bus Service (Stevens Point)
For those who cannot drive or ride a city bus to Lincoln Center the Aging & Disability Resource Center bus picks up at 11:00 A.M. and returns people home around 1:00 P.M. These times can sometimes be adjusted to fit your schedule of activities or appointments at Lincoln Center.
Grocery Shopping Bus Service (Stevens Point)
One day a week the Aging & Disability Resource Center buses take people grocery shopping. This service is for those who have no other way to obtain groceries and need help carrying their bags.
Volunteer Driver Escort Program
Throughout Portage County volunteers drive people to medical and essential personal business appointments. In the Stevens Point telephone exchange area rides are requested from the Escort Coordinator Monday through Friday from 1:00 to 4:00 P.M. at 715-346-1401. In rural areas rides are requested by calling the numbers listed to the left under General Information.
Taxi Escort Service (Stevens Point or Plover)
People who have no other transportation are provided rides to medical appointments by Courtesy Cab or Plover Taxi. The Aging & Disability Resource Center pays for the cost of the ride not covered by passenger fees. Each ride must be requested from the Escort Coordinator at Lincoln Center Monday through Friday from 1:00 to 4:00 P.M.
Travel Training Program
The Travel Training program is designed to give people with disabilities and seniors the "Skill, Confidence and Independence" to access and ride transportation in Portage County. The Travel Trainer will offer familiarization training for groups and individuals, the goal being to raise awareness of travel options available. One-on-one training will also be offered with sessions individualized to teach safe, independent travel skills. If you have any questions call 715-341-4490.
Volunteer Opportunities: Be a Travel Buddy
Travel Buddies are people just like you who enjoy helping others. They are matched with new riders who want a companion to accompany them while riding transportation in Portage County.
Travel Buddies receive training and support along with the satisfaction of helping someone become more independent. Call 715-341-4490 for more information.
Click here for current Travel Training Newsletter
Volunteer Opportunities: Be a Travel Buddy
Travel Buddies are people just like you who enjoy helping others. They are matched with new riders who want a companion to accompany them while riding transportation in Portage County.
Travel Buddies receive training and support along with the satisfaction of helping someone become more independent. Call 715-341-4490 for more information.
Click here for current Travel Training Newsletter
Bus Routes
The Aging & Disability Resource Center is expanding its bus shopping routes that are offered to older adults and individuals with disabilities. Reservations are required for all routes and can be made by calling 715-346-1401 no later than the Friday before. Seats are available on a first come first served basis so early reservations are suggested.
We are piloting new routes and times as follows:
Every Monday
Pick up times:
9 - 9:15 a.m.: north side including Edgewater Manor, Hi-Rise Manor, and Wyndmere Apartments to Trig's County Market
9:20 - 9:50 a.m.: Stevens Point and east side to Trig's
10 - 10:15 a.m.: Fireside Apartments and south side of Stevens Point to Copps South
All routes are allowed one hour to shop. Drivers will assist with packages.
On the first and third Mondays
Pick up times:
12:30 - 12:50 p.m.: from the greater Stevens Point area to Crossroads Commons.
Shop from 1 - 2 p.m.
(This service replaces the once per month Wednesday east side shopping route which has been discontinued.)
On the second and fourth Mondays
We are in the process of establishing routes from outlying areas of Rosholt, Almond/Bancroft, and Junction City to shop in the Stevens Point/Plover area. If you're interested in this service, please contact Donna Betro at 715-346-1401.
We continually work to expand and provide new services for all areas of the county. If you have suggestions for new services or would like to request service in your area, please call us.
We are piloting new routes and times as follows:
Every Monday
Pick up times:
9 - 9:15 a.m.: north side including Edgewater Manor, Hi-Rise Manor, and Wyndmere Apartments to Trig's County Market
9:20 - 9:50 a.m.: Stevens Point and east side to Trig's
10 - 10:15 a.m.: Fireside Apartments and south side of Stevens Point to Copps South
All routes are allowed one hour to shop. Drivers will assist with packages.
On the first and third Mondays
Pick up times:
12:30 - 12:50 p.m.: from the greater Stevens Point area to Crossroads Commons.
Shop from 1 - 2 p.m.
(This service replaces the once per month Wednesday east side shopping route which has been discontinued.)
On the second and fourth Mondays
We are in the process of establishing routes from outlying areas of Rosholt, Almond/Bancroft, and Junction City to shop in the Stevens Point/Plover area. If you're interested in this service, please contact Donna Betro at 715-346-1401.
We continually work to expand and provide new services for all areas of the county. If you have suggestions for new services or would like to request service in your area, please call us.
Volunteer Drivers Needed
Giving up the car keys is one of the most difficult things for some people to face. Think about what you would do without your car? One way to assist with this difficult decision is to give people alternatives to driving themselves.
The Aging & Disability Resource Center operates a volunteer driver program that allows older and disabled individuals to get to medical care and other appointments that enable them to remain living independently in the community. The demand for trips is increasing and so is the need for drivers. The ADRC is looking for volunteers from all areas of the county. This is a flexible and rewarding opportunity. Not only are rides given, but relationships are formed.
Please call Donna Betro at 715-346-1401 for more information or to sign up. We need you to keep the program running!
The Aging & Disability Resource Center operates a volunteer driver program that allows older and disabled individuals to get to medical care and other appointments that enable them to remain living independently in the community. The demand for trips is increasing and so is the need for drivers. The ADRC is looking for volunteers from all areas of the county. This is a flexible and rewarding opportunity. Not only are rides given, but relationships are formed.
Please call Donna Betro at 715-346-1401 for more information or to sign up. We need you to keep the program running!
Change in Medicaid Transportation
as of July 1, 2011
as of July 1, 2011
WHAT will change?
Non-emergency medical transportation is no longer coordinated at the local/county level. In its last budget, the state of Wisconsin decided to implement a Transportation Manager/Broker system for Medicaid non-emergency transportation. The Wisconsin Department of Health Services has contracted with LogistiCare to operate the new Transportation Manager system. LogistiCare is an MA transportation broker. As a broker it will manage or basically arrange all MA non-emergency medical transportation (NEMT). The state's change to utilizing the services of an MA transportation broker affects who authorizes MA reimbursement for MA non-emergency rides and who provides assistance in arranging those rides. If MA is currently being used to help pay for your costs to go to non-emergency medical appointments or other MA covered services, or to help pay for family or friends to take you to these appointments, or to purchase/pay for a ride from a transportation provider such as a volunteer driver, taxi, or special medical vehicle, etc., you will now call LogistiCare to receive authorization for reimbursement and/or to arrange the ride. The phone number for arranging non-emergency medical transportation through LogistiCare is toll free at 1-866-907-1493. LogistiCare will begin providing NEMT on July1st. If you have a medical appointment on or after July 1st you can call LogistiCare starting June 17th to arrange your transportation. If you are hearing impaired, use this number for LogistiCare: 1-866-288-3133.
WHO does this affect?
The change affects persons on Medicaid (also known as Medical Assistance or MA) and BadgerCare Plus (non-emergency rides are not covered for Core and Basic Plan members). Individuals enrolled in the Medicaid or BadgerCare Plus programs are all members of ForwardHealth and have been issued a ForwardHealth card and number. This change does not affect individuals residing in nursing homes or enrolled in the Family Care program operated by Community Care of Central Wisconsin (CCCW).
WHAT information do I need before I call for a ride?
Here's a helpful checklist to use when calling LogistiCare.
WHEN should I call for a ride to the medical appointment?
Call for a ride at least two full business days in advance-the sooner, the better. Call LogistiCare between 7 a.m. and 6 p.m. Monday through Friday to get the call center (located in Madison). If you call after 6 p.m. you will get the call center in Georgia. If you have an urgent appointment without two days notice, contact LogistiCare as soon as you can to explain your circumstance. They may be able to help you with less notice. If you need rides several times a week for therapy, ask staff at the medical facility to call LogistiCare to make special arrangements for your reoccurring rides.
If you need to cancel an appointment, a 24-hour notice is required.
You can call LogistiCare anytime after June 17 to arrange a ride for a July appointment.
Write it down:
WHO will help me if I am experiencing difficulties?
Your first line of action is to call LogistiCare at 1-866-907-1494 to report problems or complaints with their call center or transportation providers.
oIf you where denied a ride make sure you have followed LogistiCare procedures:
WHAT if LogistiCare denies my request for a ride?
If you are elderly or disabled and think you were unfairly denied a ride, contact the Aging & Disability Resource Center of Portage County. ADRC staff can help you explain your circumstances to LogistiCare, or assist you in filing an appeal or complaint. The Mobility Management staff will also assist in connecting with LogistiCare or other transportation providers to obtain your ride. Call the ADRC toll-free 866-920-2525 or 715-346-1401.
Information is also available at LogistiCare's Web site
Non-emergency medical transportation is no longer coordinated at the local/county level. In its last budget, the state of Wisconsin decided to implement a Transportation Manager/Broker system for Medicaid non-emergency transportation. The Wisconsin Department of Health Services has contracted with LogistiCare to operate the new Transportation Manager system. LogistiCare is an MA transportation broker. As a broker it will manage or basically arrange all MA non-emergency medical transportation (NEMT). The state's change to utilizing the services of an MA transportation broker affects who authorizes MA reimbursement for MA non-emergency rides and who provides assistance in arranging those rides. If MA is currently being used to help pay for your costs to go to non-emergency medical appointments or other MA covered services, or to help pay for family or friends to take you to these appointments, or to purchase/pay for a ride from a transportation provider such as a volunteer driver, taxi, or special medical vehicle, etc., you will now call LogistiCare to receive authorization for reimbursement and/or to arrange the ride. The phone number for arranging non-emergency medical transportation through LogistiCare is toll free at 1-866-907-1493. LogistiCare will begin providing NEMT on July1st. If you have a medical appointment on or after July 1st you can call LogistiCare starting June 17th to arrange your transportation. If you are hearing impaired, use this number for LogistiCare: 1-866-288-3133.
WHO does this affect?
The change affects persons on Medicaid (also known as Medical Assistance or MA) and BadgerCare Plus (non-emergency rides are not covered for Core and Basic Plan members). Individuals enrolled in the Medicaid or BadgerCare Plus programs are all members of ForwardHealth and have been issued a ForwardHealth card and number. This change does not affect individuals residing in nursing homes or enrolled in the Family Care program operated by Community Care of Central Wisconsin (CCCW).
WHAT information do I need before I call for a ride?
- Your ForwardHealth number on your ForwardHealth card
- Date of birth for person needing the ride
- Date and time of appointment
- Name of your doctor, street address of location of appointment and their phone number. You will need to know their full address and telephone number. You cannot just say the Rice Clinic, for example.
- Pen and paper to write down the confirmation number for your ride (LogistiCare will provide you with this number for each ride authorized)
Here's a helpful checklist to use when calling LogistiCare.
WHEN should I call for a ride to the medical appointment?
Call for a ride at least two full business days in advance-the sooner, the better. Call LogistiCare between 7 a.m. and 6 p.m. Monday through Friday to get the call center (located in Madison). If you call after 6 p.m. you will get the call center in Georgia. If you have an urgent appointment without two days notice, contact LogistiCare as soon as you can to explain your circumstance. They may be able to help you with less notice. If you need rides several times a week for therapy, ask staff at the medical facility to call LogistiCare to make special arrangements for your reoccurring rides.
If you need to cancel an appointment, a 24-hour notice is required.
You can call LogistiCare anytime after June 17 to arrange a ride for a July appointment.
Write it down:
- LogistiCare will give you a confirmation number for your approved trip. Save it.
- Record the name of the person at LogistiCare with whom you spoke.
- Record the date and time of your call.
WHO will help me if I am experiencing difficulties?
Your first line of action is to call LogistiCare at 1-866-907-1494 to report problems or complaints with their call center or transportation providers.
oIf you where denied a ride make sure you have followed LogistiCare procedures:
- You are MA eligible
- You are going to a MA covered service
- You called two business days in advance
- You know the name, complete address and phone number for your appointment
- You do NOT have excessive no-shows or cancellations
WHAT if LogistiCare denies my request for a ride?
If you are elderly or disabled and think you were unfairly denied a ride, contact the Aging & Disability Resource Center of Portage County. ADRC staff can help you explain your circumstances to LogistiCare, or assist you in filing an appeal or complaint. The Mobility Management staff will also assist in connecting with LogistiCare or other transportation providers to obtain your ride. Call the ADRC toll-free 866-920-2525 or 715-346-1401.
Information is also available at LogistiCare's Web site
