Communication Center / 911 Public Safety Answering Point

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Portage County Communication Center 911 Public Safety Answering Point

 

The Portage County Sheriff's Office Communication Center, commonly referred to as the Communication Center, provides a vast array of services to a number of agencies and the citizens of Portage County. Our Communication Manager, two Lead Communication Supervisors and 16 Communication Technicians make up the hub of the communication services provided by the Portage County Sheriff's Office. The Communication Center is controlled by as many as 5 Communication Technicians during statistically busy time periods of the day, and serves as the County's Public Safety Answering Point (PSAP) for 911 calls. The Communication Center is responsible for activating the County's weather alert sirens and also utilizes the CodeRED system for emergency notifications. The Communication Technicians are certified through International Academy of Emergency Medical Communication (IAEMD) and are trained to provide emergency medical instructions to callers while emergency responders are enroute to their needed location.

Another part of the daily duties related to the Communication Center is providing call taking, dispatching and paging for the Sheriff's office, two full-time police departments, 3 ambulance services, 16 fire departments, 13 medical service groups, and over a dozen community and state agencies. At varying levels, the Communication Center provides services to the Portage County Highway Department, State of Wisconsin Probation and Parole, Portage County District Attorney's Office, Wisconsin State Patrol, Portage County Coroner, National Weather Service/Weather Spotters, Portage County Parks, Wisconsin Department of Natural Resources, Portage County Emergency Management, Red Cross, Portage County Humane Society, Portage County Health and Human Services, Stevens Point Streets Department, Stevens Point Transit, UW-Stevens Point Security, and various tow/wrecker service providers, along with any mutual aid requests from out of county agencies. The Communication Center fields approximately 113,624 calls annually with over 28,332 being calls for service.

Portage County is located in Central Wisconsin. The Portage County Sheriff's Office Communication Center provides communication services to all areas of the 823 square miles of Portage County, serving a population of 70,806 per county records. Located within Portage County are the City of Stevens Point (population 27,129) and the Village of Plover (population 12,373). Remaining census is located in 17 Townships and 8 Villages. This population has been served through the years by the communication centers of Portage County Sheriff's Office and Stevens Point Police Department. After extensive remodeling at the Portage County Sheriff's Office Communication Center during Winter/Spring 2013, June 2013 saw the co-locating of Portage County Sheriff's Office Communication Center with the Stevens Point Police Department Communication Center, bringing both agencies' Communication Technicians into one location to better serve their communities, officers, and service agencies. With cross training between the 2 centers, August 2013 brought combined services with all dispatchers working together as one communication center to continue to promote, preserve and deliver quality service to the citizens of Portage County. This partnership enhances the security and safety of our community and will further promote excellence of service.