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Community Resources

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Disability and Elder Benefit Specialists - Information & Assistance - Loan Closet

Disability and Elder Benefit Specialists

With so many public and private assistance programs available, it can get confusing for people to understand programs such Medicare, Medical Assistance, Social Security retirement and disability benefits, Medicare supplement insurance, FoodShare, and other legal, housing and financial assistance programs. 

Aging & Disability Resource Center's Disability Benefit Specialists and Elder Benefit Specialists can help take the confusion out of these programs and help cut through the “red tape.” They will help determine which programs you may be entitled to, help with the application process, and address any denials that you may have received. These services are free of charge.  Elder Benefit Specialists work with people 60 and older; Disability Benefit Specialists work with people ages 18 through 59. 

Some programs that Benefit Specialists can assist with include: 

Medicare (including Medicare Part D) 
Medicaid (Medical Assistance) 
Social Security Retirement & Disability Income (SSDI) 
Supplemental Security Income (SSI) 
Medicare supplement insurance 
Low-income subsidy 
Prescription drug assistance 
Housing & utility issues 

Please Call Ahead for Benefit Specialist Appointments

To continue to provide efficient and prompt service to as many clients as possible, we encourage people to call the ADRC at 715-346-1401 or 1-866-920-2525 to make an appointment before coming to the office to see the Elder or Disability Benefit Specialists. This will prevent anyone from having to wait if staff are unavailable, and will help us assist people in a more confidential and timely manner. 

BenefitsCheckUp is a powerful, easy-to-use online tool. It can help seniors learn about and enroll in programs that dramatically reduce the cost of prescription drugs, including the new Medicare prescription drug coverage. It can also help them find and enroll in other important government and private company programs. Provided by The National Council on the Aging and developed with the support of the U.S. Administration on Aging and the Department of Health and Human Services, the service has already helped thousands of seniors find the prescription savings programs they need. 

Information & Assistance

The Aging & Disability Resource Center Information and Assistance Specialists provide information on services and activities that can help seniors and adults with physical or intellectual/developmental disabilities maintain their independence, dignity and quality of life. The ADRC is a one-stop resource for individuals, their families and caregivers. 

ADRC Information and Assistance Specialists will meet with you personally to explain Resource Center services and programs available to meet your specific needs. If the help you require isn't available from us, we'll refer you to other agencies or individuals in the community. We provide ongoing assistance to help you obtain the services you need. 

Options Counseling
There are several ways to meet and pay for your long term care; it is important to think ahead about how you will fund that care when that time comes. An information and assistance specialist will meet with you and discuss what to consider when making decisions about housing and care needs now and for your future. 

Transitional Services
As children with disabilities near adulthood, information and assistance staff are available to meet with them and their families to determine what services they are eligible for as adults and assist them with accessing these services. 

Eligibility and Access to Publicly Funded Long-Term Care 
The ADRC is the single entry point for accessing publicly funded long-term care programs such as Family Care and IRIS. These programs offer a variety of services that include medical and non-medical care to help people who have a chronic illness or disability. An Information and Assistance Specialist will work with you to determine if you are eligible, counsel you on the program choices which are available to you, and coordinate your enrollment into a program. 

For these services, call 715-346-1401 or 1-866-920-2525.  

Loan Closet

 Who can use the loan closet?
The Aging & Disability Resource Center Loan Closet serves Portage County residents. Items are loaned at no charge; cash donations are welcome to fund equipment maintenance and cleaning.

Individuals may need an item for the following reasons:
try out a piece of equipment before purchasing the equipment for themselves
short term use of the equipment
item is not covered by Medicare, Medical Assistance or private insurance and the individual cannot afford to purchase the equipment

What types of equipment are available?

Shower chairs
Bath transfer benches
Raised toilet seats
Over the tub grab bars

On occasion, items that do not appear on this list may be available.

Donations of Equipment:
Donations of equipment are accepted; items must be clean and in good repair.
Please call us at 715-346-1401 or 1-866-920-2525 to find out if the item you wish to donate is needed.

The Loan Closet is open by appointment Monday - Friday, 1 - 3 p.m.


Health Insurance Marketplace
Prescription Drug Assistance
Social Security
Wisconsin SeniorCare



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